Nikon Promises Total Camera Replacement if D600 Shutter Dust Fix Doesn't Work

If the previous fix wasn't enough, you'll get a whole new camera out of the bargain



In February, Nikon finally addressed the long running issue of dust and oil complaints on the sensor of the D600 by offering a shutter replacement, if needed. Now the company has upped its commitment even further, promising that if the shutter replacement doesn't fix the issue, you'll get a new camera instead.

In a press release, Nikon said (emphasis added):

With regard to the issue with which multiple granular black spots are reflected in images captured with the D600 digital SLR camera, Nikon sincerely apologizes for any concern and inconvenience suffered by D600 users, retailers, and all concerned.

Because Nikon takes this matter very seriously, we will continue to offer users of the D600 a special service with which cameras are inspected, cleaned, and if necessary, shutter and related components are replaced free of charge, even after the product warranty has expired. However, if a number of multiple granular black spots are still noticeable in images captured with a D600 upon which the above service has been performed several times, Nikon will replace it with a new D600 or an equivalent model.

Nikon will continue to work to improve the quality of its products and services even further. We hope that you will continue to choose Nikon products for your photographic needs.

Nikon has been heavily criticized for waiting so long to respond to the long running and widespread complaints of the D600 getting spots on its sensor. But, it seems they're trying as best they can to make sure everyone has a working camera, which is definitely the right thing to do.