Nikon Offers D600 Dust Fix, Will Replace Your Shutter Free of Charge

Nikon has an official fix for the long running D600 dust issues



Since at least late 2012, Nikon D600 users have been complaining of an inordinate amount of dust sticking on their sensors, far more than you'd usually see on an SLR. A widely discussed problem in the photographic community, which some believe prompted Nikon to rush out the D610, Nikon has now offered a full replacement for any and all users—even if they're out of warranty.

In a product advisory for both the USA and Europe, Nikon is addressing the issue by offering to inspect, clean, and replace the shutter assembly of the D600 free of charge—including the shipping. On Nikon's site, you can schedule your free service, and print off a pre-paid UPS label to ship the camera body off to the company for service.

The full product advisory states:

Some users of Nikon’s D600 D-SLR camera have reported the appearance of tiny spots on certain of their images. Not all users have experienced this issue. Nikon has thoroughly evaluated these reports and has determined that these spots are caused by dust particles which may become visible when the camera is used in certain circumstances and/or with certain settings. It is a well-known fact that the presence of dust particles cannot be completely avoided when using a D-SLR camera even after normal sensor cleaning procedures, because of a number of factors including components moving at high speeds when images are taken, the use of interchangeable lenses, and the different environments in which a D-SLR camera may be used. As part of its customer-service commitment, Nikon is providing a customer-service measure to reduce the potential impact of dust particles on images taken by its D600 D-SLR cameras.

The solution: Nikon is making available to all owners of D600 cameras (even if Nikon’s product warranty has expired) this customer-service measure, which includes the inspection, cleaning and replacement of the shutter assembly and related parts of your camera, FREE OF CHARGE as well as the cost of shipping D600 cameras to Nikon and their return to customers. Once again, please understand that regardless of this service, your D600 camera as is the case with all D-SLR cameras, will continue to require normal periodic sensor cleanings.

This news comes on the back of recent reports of class action suits being brought against Nikon for the sensor spots, which may have spurred the movement. For those who bought the D600 when it first came out in 2012, this fix has been a long time coming, and is hopefully the end of the problem.