As a result, photographers now face a glut of affordable, attractive options. Commercial photographer Zack Arias (zackarias.com) recently made the switch to a template service, choosing PhotoShelter’s Beam after weighing his options. “It was a really hard decision to make because there are so many great platforms out there now,” he says. One of the main things that draws Arias and other pros to the template format is customer service. “I can’t even spell CSS, let alone work with it,” Arias says. “If something went wrong with my site before, I’d have to get the designer to get in under the hood and fix things or maintain it. At the end of the day it was a pain.” Now a simple e-mail to PhotoShelter’s service department can often have things fixed in minutes.